Shipping and Return

We understand it can be very annoying to wait for ages for a parcel, so we won't let you suffer this! We promise the SAME DAY despatch for any orders before 9pm UK time. If you are ever in a rush, you may upgrade the shipping to Tracked 24 (Royal Mail) and get your manis the next day!

When do you despatch?

For any orders placed between Monday to Friday before 9pm, we will despatch them on the SAME Day. For weekend orders before Sunday night 9pm, we will despatch them by Sunday evening.

 

Can I have a tracking number?

Our standard deliveries are not tracked. However, we will send you a confirmation email once your order has been sent.

We also provide deliveries with tracking, please choose your preferred shipping options on checkout.

When will my order arrive?

All the UK orders are sent by Royal Mail 1st Class, and all the international orders are sent by Royal Mail international standard. Provided no strikes happening, the estimated delivery times are:

UK: 1-2 business days

Europe: 3-5 business days

Rest of the world: 6-12 business days

Sometimes it could take longer than expected, we hope you could understand.

Please send us an email at sumysumy1221@gmail.com if your order hasn't arrived after 7 business days after its due date, we could chase the order and send you a replacement.

My order arrived faulty, what can you do?

We carefully check all the orders before despatch, but they might be damaged during the transition process. Please let us know if the product is faulty or damaged through no fault of your own, and we will send you a replacement or issue you a refund.

What is your return policy?

For any reason you are not happy with the order and it is in a resalable condition, send us an email at sumysumy1221@gmail.com, and we will issue you a full refund. 

Refunds and returns will no longer be processed after 35 days from the despatching date.